Shipping Policy
Website: Softtvbox.com
Last Updated: August 22, 2026
At SATV, we are committed to processing and shipping orders as efficiently and reliably as possible. This Shipping Policy explains how orders placed through Website: Softtvbox.com are processed, shipped, and delivered.
Throughout this policy, “SATV,” “we,” “us,” and “our” refer to the business operating SoftTVBox.com.
1. Order Processing
Orders are normally processed after payment has been successfully received and verified.
We make reasonable efforts to process orders promptly. Processing times may vary depending on product availability, order volume, payment verification, and other circumstances.
If additional information is required to process your order, we may contact you using the information provided during checkout.
2. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number
SATV is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an incorrect shipping address after placing your order, please contact us immediately at (347) 544-8285 or info@softtvbox.com.
3. Shipping Methods
Available shipping methods and estimated delivery times may vary depending on the product, destination, and shipping carrier.
Available shipping options and applicable shipping charges will be displayed during checkout when available.
Delivery estimates provided at checkout or by our customer service team are estimates and are not guaranteed delivery dates.
4. Shipping Costs
Shipping charges, when applicable, will be displayed during checkout before the order is completed.
Shipping costs may vary depending on the destination, product, order size, shipping method, and applicable promotions.
Unless otherwise stated, shipping charges are non-refundable.
5. Delivery Times
Estimated delivery times begin after the order has been processed and shipped.
Delivery may take longer than estimated due to circumstances outside SATV’s control, including:
- Weather conditions
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Transportation disruptions
- Customs or other governmental delays, where applicable
SATV does not guarantee a specific delivery date unless a guaranteed delivery service has been expressly purchased and confirmed.
6. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package when necessary.
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s procedures and policies.
7. Lost, Stolen, or Damaged Packages
If your package appears to be lost, delayed, or damaged during shipping, please contact us as soon as possible.
If a package is marked as delivered but cannot be located, customers should first check around the delivery location and contact the shipping carrier.
SATV may assist customers in communicating with the carrier or investigating the shipment.
SATV is not responsible for packages that are stolen after confirmed delivery to the address provided by the customer.
8. Damaged Products
If your product arrives damaged, please contact SATV promptly after delivery.
We may request photographs of:
- The product
- The shipping box
- The shipping label
- Any visible damage to the packaging
This information may be required to assist with a carrier claim or determine whether the product qualifies for a replacement, exchange, or refund under our Refund and Returns Policy.
9. Incorrect or Missing Items
If you receive the wrong product, or if an item is missing from your order, please contact us as soon as possible.
We will review your order and work with you to resolve the issue.
Please provide your order number and details of the item you received or did not receive.
10. Address Changes
If you need to change your shipping address after placing an order, contact us immediately.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If the package has already been shipped, you may need to contact the shipping carrier directly. Additional charges may apply.
11. International Shipping
Unless specifically stated on the product or checkout page, SATV currently focuses on shipping within the United States.
If international shipping is offered for a particular product, additional shipping charges, taxes, customs duties, or other fees may apply.
Customers are responsible for applicable customs duties, taxes, and other charges associated with international delivery unless otherwise stated.
12. Shipping and Order Cancellation
If you wish to cancel an order, please contact SATV as soon as possible.
Orders may be cancelled before processing or shipment, subject to our Refund and Returns Policy.
Once an order has been processed or shipped, cancellation may no longer be available.
13. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us.
Phone: 516-451-7966
Email: info@softtvbox.com
Website: Softtvbox.com
Our customer service team is available to assist with shipping and delivery questions.
Thank you for choosing SATV.